Effective Date: 07/15/26
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request a quote, schedule services, or communicate with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quote, or schedule a move, we may collect:
- Name
- Email address
- Phone number
- Moving addresses
- Billing address
- Payment information
- Preferred moving date and time
- Service selections
- Inventory details you provide
- Photos or videos voluntarily submitted for estimating purposes
- Any additional information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Pages viewed
- Date and time of your visit
- Referral websites
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Provide moving services.
- Prepare estimates.
- Schedule appointments.
- Process payments.
- Respond to inquiries.
- Send appointment reminders.
- Provide customer support.
- Improve our website and services.
- Prevent fraud.
- Comply with legal obligations.
- Maintain business records.
Text Messages (SMS)
If you provide your mobile phone number and consent to receive text messages, we may send messages regarding:
- Appointment confirmations
- Arrival notifications
- Scheduling updates
- Estimate follow-ups
- Customer service communications
Message frequency varies depending on your interaction with us.
Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.
Your consent to receive text messages is not a condition of purchasing our services.
Email Communications
We may send emails regarding:
- Estimates
- Scheduling
- Receipts
- Service updates
- Customer support
- Promotional communications (only if you have opted in)
You may unsubscribe from promotional emails at any time using the unsubscribe link provided.
Payment Information
Payments are processed through secure third-party payment processors.
We do not store complete credit card numbers on our servers.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember preferences
- Analyze website traffic
- Improve website performance
- Measure advertising effectiveness
- Maintain website security
You may disable cookies through your browser settings; however, some website features may not function properly.
Analytics
We may use website analytics tools to understand how visitors interact with our website.
These services may collect anonymous information regarding:
- Pages visited
- Session duration
- Device information
- Geographic region
- Traffic sources
This information helps us improve our website and customer experience.
Advertising
We may use advertising platforms that utilize cookies or similar technologies to measure campaign effectiveness and provide relevant advertisements.
These technologies may collect information about your interactions with our website.
Information Sharing
We do not sell your personal information.
We may share information only when necessary with:
- Payment processors
- Scheduling software providers
- Customer communication platforms
- Website hosting providers
- Technology vendors
- Insurance providers when required
- Government authorities when legally required
These providers receive only the information necessary to perform their services.
Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will never be sold or shared with any third parties except vendors that assist us in delivering our text messaging services.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Depending on your location, you may have rights to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of your information
- Request information regarding how your data is used
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will promptly delete it.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately upon posting the updated policy on our website.
Your continued use of our website or services constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.
This policy is appropriate for most U.S.-based local moving companies. If your website accepts online payments, uses Google Analytics, Meta Pixel, Google Ads, Microsoft Clarity, or SMS marketing, this policy already accommodates those common technologies. If your company operates in states with specific privacy laws (such as California), you may also want to add a state-specific privacy rights section.